Frequently Asked Questions

How can I get a quote?

We can give most pricing estimates over the phone. You may call us at 207-317-3810, or simply fill out an online estimates form on our website and we will call you!

Does someone have to come to my house before I book?

No. We can usually ask questions and understand your needs over the phone. But if you prefer, we are happy to stop by your house to give you the most accurate price estimate.

How are cleanings priced?

Our cleanings are priced on a flat-rate basis, not by the hour. We take into consideration the size and specifications of the home.

Are cleaning supplies and equipment included?

Yes, we bring all of our own supplies and equipment. We use biodegradable, eco-friendly products that are safe for humans, pets, and the environment.

Do I have to be home for my cleaning?

No. It is entirely your choice if you are home or away. Our staff have received background checks and are trusted team players. Most customers provide us with a key. This ensures our team access and helps prevent lock-outs. Keys are kept in our safe and are never labeled with identifying information, such as name or address. We ensure the safety of your home by setting alarms and locking doors.

Does my cleaner arrive at the exact time I am scheduled?

We provide an estimated arrival time. Actual arrival time may be a half hour before or after. This is due to unforeseen circumstances, such as weather or needing extra time to finish a previous cleaning. If we are going to be more than 30 minutes early or late, we will call you.

What if I’m not happy with my cleaning?

Contact us within 24 hours and we will come back free of charge. The cleaners must be able to come back into the home within the next 2 business days.

Do you require a contract?

No. We work to earn your continued business with every cleaning.

What should I do before the cleaners arrive?

We ask that you take a few minutes the night before to remove dirty dishes from sinks and pick up any items that limit our access to areas to be cleaned, such as floors, counters, and tables.

Google Map of 110 Main St. Suite 1000A Saco, ME 04072
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