Frequently
Asked
Questions

We've got the answers for all your cleaning services questions..

275+ Google reviews

Pristine Cleaning FAQs

We can give most pricing estimates over the phone. You may call us at 207-317-3810, or simply fill out an online estimates form on our website and we will call you!

No. We can usually ask questions and understand your needs over the phone.

Our cleanings are priced on a flat-rate basis, not by the hour. We take into consideration the size and specifications of the home

Yes, we bring all of our own supplies and equipment. We use biodegradable, eco-friendly products that are safe for humans, pets, and the environment.

No. It is entirely your choice if you are home or away. Our staff have received background checks and are trusted team players. Most customers provide us with a code to access the home. This ensures our team access and helps prevent lock-outs. We ensure the safety of your home by setting alarms and locking doors.

We provide an estimated arrival time. Our team cleans from 9am to 5pm. We can not guarantee an exact time for your visit due to the nature of our business and changing schedules. We will do our best to accommodate requests.

Contact us within 24 hours and we will come back free of charge. The cleaners must be able to come back into the home within the next 2 business days.

No. We work to earn your continued business with every cleaning.

We ask that you take a few minutes the night before to remove dirty dishes from sinks and pick up any items that limit our access to areas to be cleaned, such as floors, counters, and tables.

  • Vacuum and mop all floors
  • Vacuum living room furniture, under edges of rugs, under couches & beds (if accessible)
  • Light straightening and tidying
  • Tidying beds
  • Dust top to bottom, including light fixtures
  • Clean and sanitize toilets, tubs, showers, faucets, sinks, mirrors, and countertops
  • Dust and spot clean fronts of cabinets in kitchens and bathrooms
  • Clean and polish exterior of appliances and inside of microwave
  • Wet wipe tables and chairs
  • Clean and degrease range hood and stove top
  • Wash and sanitize kitchen sink, faucet, backsplash, and countertops
  • Empty and line waste baskets
  • Wet wipe fronts of cabinets in kitchens and bathrooms
  • Wet wipe window sills and baseboards
  • Clean mirrors throughout home
  • Detail clean and disinfect doorknobs & switchplates
  • Dust ceiling fans

Add ons available upon request:

  • Bedsheet changes
  • Inside of oven
  • Inside of refrigerator
  • Glass Doors
  • Blinds
  • Exterior cleaning – window cleaning, house washing, roof cleaning, and more!
  • Vacuum and mop all floors
  • Vacuum living room furniture, underneath edges of rugs, under couches and beds (if accessible)
  • Light straightening and tidying
  • Tidying beds
  • Dust top to bottom, including light fixtures
  • Clean and sanitize toilets, tubs, showers, faucets, sinks, mirrors, and countertops
  • Dust and spot clean fronts of cabinets in kitchens and bathrooms
  • Clean and polish exterior of appliances & inside of microwave
  • Wet wipe tables and chairs
  • Clean and degrease range hood and stove top
  • Wash and sanitize kitchen sink, faucet, backsplash, and countertops
  • Dust window sills and baseboards
  • Empty and line waste baskets
  • Dust and spot clean fronts of cabinets in kitchens and bathrooms

Add ons available upon request:

  • Bedsheet changes
  • Inside of oven
  • Inside of refrigerator
  • Glass Doors
  • Blinds
  • Exterior cleaning – window cleaning, house washing, roof cleaning, and more!

Exciting News!

We have made updates to our cleaning checklists! We want to take this opportunity to thank each one of you. We are grateful to have clients who are open to giving us feedback that helps us improve and grow! We hope these lists better showcase our services and all we have to offer!

P.S. We are also now changing your kitchen garbage! If you have not already, please let your technician know where we can dispose of all trash after each visit.

Thank you always for supporting our small business!

-Pristine Cleaning Team

Ready For Your Clean Home?