Business Hours: Our business hours are 8am to 5pm Monday through Friday.
Rescheduling and Lock-outs: We understand if something comes up and we can’t clean for you at your normally scheduled time, just let us know! Please give us at least 2 business days notice. If we receive less notice or cannot enter your home upon arrival, you will be subject to a $50 fee.
Satisfaction: If you are satisfied with your cleaning, please tell your friends and family, and leave us a review! Client referrals will earn you $50 (provided after the completed service for your referral). Additionally, leaving a 5-star Google or Facebook review will earn your cleaners $20.
If you are not satisfied, please contact us within 24 hours of service. We are humans and sometimes make mistakes, but we stand by our work and will correct the issue within the next 2 business days with proper notice.
Payment: Payment is due at the time of service. You can pay by credit card, check, or cash. Credit card charges are made after the service is delivered. If your credit card is not on file, please leave payment on the counter on the day of your service.
Special Projects: It is always great to have an extra set of hands around the house. Please keep these extras within a 5-minute limit. Some activities may require a second person or management approval. We generally do not move heavy or large furniture. If you require this, please request it at least 2 business days in advance so we can evaluate the need for assistance. There may be an extra charge.
Sick Policy: If you or your children are sick with a contagious illness, please reschedule with 2 business day notice. Even though we disinfect your house, it is possible the germs may be transported to employees or another home. We return this same courtesy.
Valuables: Be sure you have communicated what item(s) hold value and whether you want us to clean them. If possible, please secure or safely stow precious items or valuables prior to your service. This will eliminate potential accidents involving a duster and an heirloom teacup!
Pets: We love pets! But we also understand if you prefer your pet to be secured during your service. We cannot accept any responsibility for any incidents arising while we are in the home related to your pet. Our cleaners cannot touch or pick up pet waste, including litter boxes.
Temperature Control: We all do our best to conserve energy, but please be aware that physical labor is being done in your home and try to maintain a comfortable environment for the staff. If we enter an unsafe environment, we have the right to cancel or temporarily adjust the temperature while we are on site.