Terms of Service

CANCELLATION + LOCKOUTS 

Please provide at least 48-hour notice if you need to cancel or reschedule. If we do not receive 48-hours notice, you will be charged a $50 fee. Similarly, if we arrive and are locked out of the home, you will be charged a $50 fee. All cancellations must be made and confirmed by phone or email. 

PAYMENT 

Payment is due at the time of service. You can pay by card, check, or cash. While we require a card on file to secure your appointment, you are welcome to provide cash or check at the time of services instead. 

SICK POLICY 

If anyone in the home is sick with a contagious illness or symptoms, please reschedule. We will return the same courtesy and not allow anyone who is sick to service your home. 

NON-COMPETE POLICY 

When you enter into an agreement for services, you understand that you will pay a $2,500 training fee to the company if you directly engage in a working relationship with any employee of Pristine Cleaning Co. Please note all employees sign a Non-Compete Agreement upon being hired. 

PETS 

We love pets! But we understand if you prefer your pet to be secured during your service. We cannot accept any responsibility for any incidents arising while we are in the home related to your pet. We cannot touch or pick up pet waste, including litter boxes. 

TEMPERATURE CONTROL 

Physical labor is being done in your home and so please try to maintain a comfortable environment for the techs. If we enter an unsafe environment, we have the right to cancel or temporarily adjust the temperature while we are on site. 

SAFETY 

Safety is a top priority. Our cleaners cannot perform any cleaning higher than a two-step ladder. Any heavy or large furniture must be moved away from the walls in order to clean behind them. Our cleaning techs will not move large furniture in order to prevent damage and remain safe.